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FAKE SMS,CALL & EMAIL FRAUDS

Scam calls and messages

There has been a significant rise in scam calls and messages during the coronavirus (Covid-19) pandemic. Our advice can help you spot a scam and keep yourself safe.

Sometimes we receive phone calls, messages and emails from scammers. These are criminal acts, usually aimed at encouraging you to hand over money, or your personal or financial information.

It can be hard to tell if a spam text, email or call is from a legitimate company or a scammer. For example, scammers could pretend to be from your bank or building society, or they might claim to be from your phone or broadband company.

Other examples include criminals claiming to represent HM Revenue and Customs, the NHS, delivery companies, or even from TRAI or HTA.

If you receive a suspicious text:

The text could be a scam. Read carefully and look for any details that don't seem right.

Don't click on any links or give out any personal or bank details. Stop!

Report and make your friends and family aware too.

Report any suspicious texts screenshots to fraud@htaharyana.com HTA Haryana team will co-ordinate with Government Authority to Stop Such fraud SMS

If you receive a suspicious Call:

Stop! Do not give out any personal or bank details.

Hang up and call the company they claim to be from to check if it is a scam.

Report and make your friends and family aware too.

Report any suspicious call screenshots to fraud@htaharyana.com HTA Haryana team will co-ordinate with Government Authority to Stop Such fraud calls.

Advise for victims

1. The credit/debit card/Net banking holder or account holder should lodge a complaint with the concerned bank and block the card or account immediately.

2. Information should be collected from the concerned bank regarding the mode /description of the transaction.

How to make a complaint:

1. Collect Bank statement from the concerned bank of last six months.

2. Make a copy of SMSs received related to the alleged transactions.

3. Copy of your bank pass book.

4. Copy of your ID proof and address proof as shown in the bank records.

5. Lodge a complaint in your nearest Police Station explaining complete incident along with the above mentioned documents.

Beware of fraud in the name of TRAI

Telecom Regulatory Authority of India (TRAI) is neither directly nor indirectly involved in any manner, in levy of any tax I fees on leasing of premises for installation of mobile towers or for issuing any 'No Objection Certificates' for the purpose

To know more click here

if you are receiving an International fraud call, if an Indian number or no number is displayed on your phone, please inform us at fraud@htaharyana.com & DOT Toll free number 1800110420 or 1963

What we are discussing here is related to vishing, also known as voice phishing. Several instances have occurred wherein people receive phone calls that appear to be from their bank. The caller usually pretends to be a bank representative or someone from the bank’s technical team. In most cases, the caller sounds professional and provides a convincing reason for calling the customer. After giving a false sense of security, the caller then tricks the victim into giving away their personal and confidential data such as:

• One-Time-Password (OTP) • Credit/debit card number

• The card’s CVV number [Card Verification Value – 3 to 4 digit number printed on the flip side of the card] • Expiry date • Secure password • ATM pin

• Internet Banking login ID and password and other personal information

With all such crucial information at hand, the fraudster can easily carry out illegal financial transactions using the victim’s name.

Preventive Measures/Precautions

1. Banks or any of their representatives never send their customers email/SMS or call them over phone to ask for personal information, password or one time SMS (high security) password. Any such e-mail/SMS or phone call is an attempt to fraudulently withdraw money from the customer’s account through Internet Banking. Never respond to such email/SMS or phone call.

2. Never respond to emails/embedded links/calls asking you to update or verify User ID/Password/Debit Card Number/PIN/CVV, etc. Inform your bank about such email/SMS or phone call. Immediately change your passwords if you have accidentally revealed your credentials.

3. Do not provide any personal or confidential information on a page which might have come up as a pop-up window.

4. Always remember that information like password, PIN, TIN, etc., are strictly confidential and are not known even to employees/service personnel of the bank. You should therefore, never divulge such information even if asked for.

5. Never provide your identity proof to anyone without any genuine reason.

6. Never click on any links in any e-mail to access the bank’s site.

7. Access your bank website only by typing the URL in address bar of browser.

8. Do not provide your bank account details to emails offering a job or claiming that you have won a lottery. Avoid opening attachment of emails from unknown senders.

9. Avoid accessing Internet banking accounts from cyber cafes or shared PCs.

10. When on your bank website, look for the padlock symbol either in the address bar or the status bar (mostly in the address bar) but not within the web page display area. Verify the security certificate by clicking on the padlock.

Please inform us with relevant documents or screenshots at fraud@htaharyana.com

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